Strategy and Operations Consultant - Bilingual (English)

About Gallagher GCoE LatAm:

Gallagher GCoE LatAm is part of Gallagher’s global network of Centers of Excellence, designed to deliver scalable, high-quality, and cost-effective solutions. Guided by enterprise priorities and a commitment to long-term value creation, GCoE LatAm positions itself as a dynamic and future-ready partner for our businesses and our people.

What makes us different is The Gallagher Way, our shared commitment to doing business the right way, supporting each other, and creating opportunities to learn and grow.

Through strategic service planning and the power of global talent, we drive operational efficiency, innovation, and sustainable growth across the region while fostering a collaborative environment where every colleague is valued, respected, and encouraged to explore new ideas.

At GCoE LatAm, you’ll find more than a place to work. You’ll discover a culture where curiosity is celebrated, career journeys are supported, and the impact of your contributions can be seen around the world.

The Strategy & Operations Consultant position functions a part of a corporate team that execute operational improvement projects as a part of Gallagher’s Internal Consulting group. They work with the senior team members and operational staff to address the company’s most critical business process issues. Assignments may involve cross-functional and cross-business analysis support, problem solving, and solution design. Specific tasks will include conducting data analysis; developing business cases, documenting requirements, and building performance scorecards; supporting projects through definition, pilot and implementation phases

Key Relationships:

• Reports to the Vice President of Global Operations and Consulting
• Strong relationships with divisional leadership, including but not limited to Gallagher Global Brokerage, Gallagher Benefit Services, and Gallagher Bassett
• Strong relationships with functional leadership, including but not limited to IT, HR, and Finance.

Essential Duties and Responsibilities:

• Generates process improvement hypotheses and performs data analysis for assigned tasks for one or more projects
• Conduct market entry, profitability studies to support M&A and develop growth strategies
• Develops business cases, requirements, and performance metrics
• Analyzes and reengineers business processes, with input from management and staff
• Determine comprehensive business requirements
• Document ‘as-is’ processes and information flows
• Develop ‘to-be’ process flows and process change diagrams to identify needed organizational and workflow changes
• Write detailed action plans, including time frame, work to be performed, sequence of events, etc. to be performed by team members, consultants and contractor
• Identifies performance metrics to monitor cost, quality, timeliness, and customer satisfaction
• Address other critical business issues such as organizational effectiveness, management reporting and overall performance improvement
• Exercises problem solving skills, crafts and presents actionable recommendations, and works with management and staff to implement solutions
• Develops training on assigned projects
• Updates project management documents
• Produces performance reports
• Identifies actionable recommendations
• Participates in the implementation of performance improvement initiatives

Technical Skills:

• Strong quantitative and qualitative analysis skills.
• Ability to gather, synthesize and analyze data and draw logical conclusions.
• Advanced proficiency in PowerPoint (written presentations for a senior audience), Excel (mathematical modeling of large data sets), Word (white papers).
• Well-developed business judgment. Ability to understand financial and non-financial aspects of a problem and use sound business judgment to recommend actions.

REQUIREMENTS:

• Bachelor’s degree
• 2-3 years of management consulting experience is a MUST
• English level: Advanced - Bilingual
• Advanced level of PowerPoint, Excel, and Microsoft Office suite
• Power Bi is desirable